Milestone Cricket Bat Warranty Policy
At Milestone Cricket, our commitment to our clients goes beyond simply providing top-tier cricket equipment. We understand the passion, dedication, and trust that players put into their gear, and that's why we take immense pride in offering an exceptional Bat Warranty. We don’t just sell bats; we stand by them, ensuring that each Milestone bat delivers outstanding performance and durability. Our warranty reflects our deep care for every player who chooses Milestone, providing world-class support to keep you on the field and achieving your cricketing goals.
General Provisions:
Scope of the Warranty: This document serves as the official warranty and outlines the breakage and repair policy applicable to all Milestone Cricket bats, whether branded by Milestone or otherwise. It covers new bats purchased directly from Milestone or authorized sellers.
Natural Product Disclaimer:
It is important to acknowledge that wood is a natural material and is inherently prone to wear and tear. Despite our rigorous quality controls, cricket bats are subject to cracking, breaking, and other forms of deterioration due to the nature of the sport.
Warranty Duration:
The warranty applies depending on the type of breakage and the coverage offered under the warranty, and will be specified below.
Exclusions: This warranty does not cover previously used or refurbished bats. It applies strictly to new bats that have been purchased from Milestone or its authorized partners.
Proof of Breakage and Purchase:
Milestone may request photographic or video evidence of the breakage, along with proof of purchase date and any other relevant information needed to assess the claim. This may include a physical assessment of the bat in our workshop, on which we will provide feedback within 5 business days of arrival. This helps us ensure that our warranty service is fair and consistent.
Mandatory Knock-In and Oil Service:
To qualify for the warranty, it is mandatory that the bat undergoes our professional Knock-In and Oil service. Bats not prepared through Milestone, even if serviced personally or by third parties, will not be covered under this warranty. This requirement is non-negotiable.
The Authority of Milestone:
In the event of any dispute regarding the nature of the damage or whether it falls within the warranty coverage, Milestone Cricket reserves the right to make the final determination. Our team of experts will thoroughly assess the damage, and their decision will be conclusive in determining whether the bat qualifies for repair, replacement, or any associated charges.
Client Responsibility for Care and Maintenance:
We strongly recommend that bats receive adequate preparation and ongoing maintenance. Regular care and proper use are essential to preserving the bat’s longevity, helping minimize the risk of damage.
Wind Damage Coverage:
Wind damage is characterized by a horizontal fracture that causes the bat to break into two portions across the grain. This type of damage occurs due to unseen stress on the willow, often resulting from trees being whipped around during severe winds or storms, leading to cell structure deterioration that is not detectable during manufacturing or by the brand.
Wind Damage Within Three Months:
If wind damage occurs within the first three months of purchase, we offer absolute coverage with a full replacement of the bat, no questions asked. Milestone will replace your bat with one of similar quality and grade, or as close to as practically possible. Please note that all courier costs for the delivery of the new bat and the collection of the damaged bat, if requested by Milestone, are the responsibility of the customer.
Wind Damage Between Three to Six Months:
For wind damage occurring after three months but before six months, a full replacement is not available. However, we offer a
Milestone Cricket
50% discount on a new bat order, provided that the new bat is of similar or superior quality to the original one.
Wind Damage After Six Months:
After six months from the date of purchase, the wind damage coverage expires completely. Any breakages due to wind damage occurring beyond this period will not be covered under the warranty in any form, and no discounts or replacements will be offered.
Handle Damage Coverage:
A handle malfunction typically results from a conceivable manufacturing error that leads to a complete lateral breakage or a sizable crack across the handle. This does not include damage from a ball striking the handle or shoulder as well as general cracks and deterioration in the shoulder area.
Handle Damage Within Three Months:
If handle damage occurs within the first three months of purchase, the handle will be replaced free of charge, ensuring that the bat remains fully functional. No repair work will be conducted on the willow itself, as the handle replacement does not affect the bat’s performance. All courier costs for sending the bat to and from the workshop are the responsibility of the customer. Additionally, a requirement is the purchase of a new Milestone Sticker Set, at a discounted rate, at the expense of the customer.
Handle Damage After Three Months:
After three months from the date of purchase, the handle damage guarantee expires completely, and any breakages or handle-related faults occurring beyond this period will not be covered under the warranty in any form.
General Damage Coverage:
Other generic damages or bat breakages occurring within three months from the date of purchase, which are due to a conceivable manufacturing error and not related to the exclusions or conditions specified in the general warranty, will be covered by Milestone within this period. Such coverage is subject to a service fee charge of R250, and all courier costs for collecting the bat to the workshop and delivering it back to the client at the expense of the client. Furthermore, if it is necessary to remove the sticker, it is mandatory for the client to purchase a new Milestone Sticker Set, at a discounted rate.
After three months from the date of purchase, the general damage coverage falls away entirely, and any such breakages occurring beyond this period will not be covered under the warranty in any form.
Instances where the Bat Warrantee is not Applicable:
The below-mentioned instances that result in or culminate in bat breakage of any sort will immediately void the warranty, regardless of any mitigating circumstances:
Face Cracks on the Surface of the Bat:
Cracks appearing on the surface of the bat from regular use are expected. Shallow cracks do not affect bat performance and do not justify a replacement, as they fall outside the warranty parameters.
Edge Cracks:
Edge cracks commonly result from normal wear and tear, mistimed shots, or edges during games and training. These do not qualify for warranty claims. We recommend applying edge tape or, in severe cases, sending the bat for service at Milestone’s in-house workshop.
Toe Splits:
Toe splits are common due to regular use, high volumes of cricket, hard pitches, or repeated yorkers. These damages are considered normal wear and tear and are not covered by the warranty.
Moisture-Induced Damage:
Damage caused by exposure to wet conditions, such as damp pitches or negligent storage on moist surfaces, leads to swelling and splitting of the bat. Such damages fall outside the warranty scope.
Damage from Inferior or Inappropriate Ball Quality:
The warranty will immediately become void if the bat is used with machine balls, non-leather balls, composite balls, or any other balls not specifically designed for traditional cricket play. This includes but is not limited to baseballs, hockey balls, golf balls, and overly rigid or substandard cricket balls. If any trace of machine ball usage is detected during the initial analysis or later discovered during any repair or preparation process conducted by our workshop, the warranty will be immediately voided, even if the damage has already been addressed. This exceptions is not applicable to wind damage.
Damage from Inappropriate Play:
Any damage resulting from improper use, such as hitting stumps, the ground, or other objects that are not cricket balls, is excluded from warranty coverage.
At Milestone Cricket, we are always here to support our players. If you have any questions or concerns about the bat warranty, please don't hesitate to reach out to us directly. Whether your bat issue falls inside, outside, or partially within the scope of the warranty, we are committed to assisting you to the best of our abilities, ensuring you receive the highest level of service and care.
Keep Dominating with Class
The Milestone Team