You asked, we answered
We're committed to making your shopping experience a seamless one, should you have any further questions feel free to contact us on one of our various contact methods.
When was Milestone Cricket established?
Milestone was established in 2020. Since then, our team and equipment have developed
exponentially. We celebrate our unparalleled growth but also realize the best is yet to come!
How does shipping/courier work when products are ordered?
Via professional national courier services such as CourierGuy/Postnet etc. all ordered equipment is
delivered to your doorstep or to your town. Comfortability and convenience are at the forefront of
what we do. You can personally track your order every step of the way with a tracking number.
To which players does Milestone provide Sponsorships?
We reward sponsorships to exceptional talent. Our criteria are based on competency and a rigorous
analysis is conducted to evaluate the potential of a player. Current & historical statistics, the full
cricket CV and performance off the field, are all aspects that the Selection Committee reviews.
Milestone Cricket also pays attention to players with extraordinary stories. The brand was started
with a passion for cricket, and we admire journeys where cricket elevated individuals to strive
beyond limiting socio-economic circumstances. As Mandela rightfully stated “Sport has the power to
change the world. It has the power to inspire. It has the power to unite people in a way that little
else does.”
What payment options are available when I purchase gear?
You can pay securely online via: Visa and Mastercard credit cards, cheque cards and debit cards,
Instant EFTs (via Internet Banking), Mobicred, Masterpass, SCode, RCS Store Cards, SnapScan and
Zapper.
Your information security and integrity is our number one priority.
What happens if my bat breaks?
Milestone takes extraordinary effort to ensure only the highest quality Willow are sourced.
Additionally, we work meticulously to prepare your bat, to ensure well-compressed wood, sturdy
handles and long-lasting blades.
Unfortunately aapproximately 15% of all cricket bats break. It’s a worldwide natural consequence of
natural materials such as wood.
All newly sold bats come with a six-month bat warranty. In our Bat Warranty document, a detailed
description and list is outlined, to explain in which instances we will replace your bat free of charge,
when a breakage occur.
Can I receive discount on my orders?
Yes, we do provide discount in one of three scenarios:
1. To our sponsored players via the sponsorship program.
2. Use your coupon code, as indicated on your voucher.
3. Remarkable stories of players overcoming extreme circumstances.
Which Bat Repair Service should I book?
Under the Bat Services tab a detailed description of each bat service is outlined. It indicates under
what conditions a certain bat service is needed. We understand that these concepts can seem
confusing so don't hesitate to send the e-mail to batservices@milestonecricket.com for further
assistance.
Where does Milestone get its supply?
We have a combination between domestically produced and internationally sourced items, at
different stages of the production line.
Certain goods are sourced from around the globe to ensure the highest possible quality and durable
gear. We have close connections with suppliers in India, Pakistan and the UK.
We also partnered with highly qualified designers, safety experts, consultants and quality inspectors
to perpetually ensure the standard of our world-class equipment.
What clefts does Milestone use?
Only the most durable, handpicked English Willow is used. We accept nothing less than perfection
when it comes to our clefts.
Where is Milestone located?
The main branches are in Stellenbosch and Pretoria.
Our ecommerce facilities and courier options make the equipment you need, available countrywide.
Alternatively, if you are looking for a traditional retail experience visit MultiSports.co.za at 926
Rubenstein Dr, Moreleta Park, Pretoria.
Who does the Milestone bat services?
Our skilled bat maker Mr Peter Furstenburg, from the 2nd Innings has years of experience in
craftsmanship, woodwork, and bat shaping. Mr. Furstenberg is the officially appointed Milestone bat
maker with a national reputation for the best calibre willow mastery.
How long does courier of ordered products take?
The average expected Courier time period is between 3-5 working days.
Does milestone offer bat customisation?
Yes, we provide bat customization options. You can specify all the measurements, shape, profile and
weight of your blade which we then uniquely craft to your specs. The crafting takes place from a raw
English Willow cleft. Customize your bat today! (Link to Bat customization sub-section in Bat Services
tab)
Does Milestone have proposals/deals for clubs, academies or schools?
Yes, we do.
Send an e-mail to corporate@milestonecricket.com or alternatively reach out to one of our official
agents.
Our proposals usually include the following:
1. Discount on Milestone gear for players within the school
2. Priority option to join the Milestone Ambassador program
3. Clothing Sponsorships for coaches
4. Clothing Sponsorships for First Team Players
5. Sponsored or discounted Coaching Gear
6. Sponsored or discounted Cricket Balls
Naturally certain prerequisites and conditions apply in the proposal.